I recently discovered that finding the correct version of the IT Governance, Risk Management and Compliance Process Pack for Service Manager 2012 SP1 is not as easy as you might think. As it turns out, there are three versions:
- IT GRC Process Pack for Service Manager SP1 (this is actually for Service Manager 2010 SP1)
- IT GRC Process Pack for SC 2012 Service Manager (this is for the RTM release of Service Manager 2012)
- IT GRC Process Pack for SC 2012 Service Manager SP1 (this is the right one)
I can’t tell you how difficult this last one was to find!
Here is the URL again and a screenshot of the description you should see when you download the SP1 version for SC2012 Service Manager.