Tag Archives: system center service manager

Tips From the Field: Applying Update Rollup 5 to System Center 2012 R2 and Windows Azure Pack

So I’ve had the chance to try installing UR5 so here are some tips from me: If you have VMM console on VMM server install first the VMM server update and than VMM console update. Restart the VMM server as per the KB just to be on the safe side. VMM DHCP agent is now […]

Tips From the Field: Applying Update Rollup 4 to System Center 2012 R2 and Windows Azure Pack

So we have another Update Rollup available for System Center 2012 R2 and Azure Pack. This is the last one for the year. The main KB is here. The following components are updated: SCDPM SCOM SCSM SCSPF SCSR SCVMM WAP WAP Web Sites v2 Along with some new features on some components there are also […]

Tips From the Field: Applying Update Rollup 3 to System Center 2012 R2 and Windows Azure Pack

SCSMWhile I was on vacation UR3 for System Center 2012 R2 and Windows Azure Pack was released. In this release the following components were up for update: SCDPM SCOM SCSMA SCSM SCVMM WAP As always there are some important fixes and feature in this updated so I recommend to apply it. Of course first in […]

Tips for Applying Update Rollup 2 on System Center 2012 R2 and Windows Azure Pack

I’ve been applying UR2 across almost all System Center 2012 R2 components so I’ve decided to share some tips with you: You can apply UR2 directly on RTM version. It is not needed to apply UR1 first. SCSM I’ve stumbled on error applying the update. More here. SCSPF Applying the SPF Update will require stopping […]

Appling Update Rollup 2 on System Center 2012 R2 Service Management Server Fails With An Error Occurred While Executing a Custom Action:_PatchMP

I’ve been applying Update Rollup 2 on Service Manager 2012 R2 as per the instructions here but in the middle of applying the update in the management server I’ve received the following error: An Error Occurred While Executing a Custom Action:_PatchMP Installation failed. I’ve took a close look of the setup log. A saw that […]

System Center 2012 R2 Update Rollup 2 and Windows Azure Pack Update 2 are Now Available

Time flies by and Update Rollup 2 for System Center 2012 R2 is now available. Almost all components are receiving update. There are a lot of nice fixes in this update that you will want to squash. Before doing that in production make sure you test them in your dev environment. Here are the fixes: […]

SCSM Maximized Console CPU Issue Will Be Fixed in SCSM 2012 SP1 and SCSM 2012 R2

There is a nasty issue with the SCSM console that when it is maximized it can consume a lot of CPU. This issue has been around since SCSM 2012 and it can be annoying in environments with Terminal Servers. As I’ve reported this issue a couple of times and pushed hard to be fixed I […]

How reactivate a completed Service Request when a new Activity was added

Some time ago I was asked how to make a service request change its status from ‘Completed’ to ‘In Progress’ when a new activity was added as a last one in Microsoft System Center 2012 Service Manager. This customer said that it was required in some scenarios and told that it worked for change requests. […]

OLAP cubes in Service Manager 2012

What is Service Desk without a reporting? In Microsoft System Center 2012 Service Manager the vendor has presented a new functionality for creating reports – OLAP cubes. In the beginning, the default cubes lacked a support for time dimensions but later a product team released some guidelines how to fix the issue. Now the solution […]

A Must Course for Every IT Pro

ITIL may sound as a boring topic but I cannot stress enough how important is. It is not needed to know it to the detail you just need to know enough to do your work which depends on your position. There is a ITIL course on the MVA titled System Center 2012 R2: ITIL for […]