Tag Archives: System Center 2012 Service Manager

Creating a sealed management pack with #SCSM outriggers using PowerShell

One of our popular free tool is SCUtils DWMPcreator that lets you generate sealed management packs for the Service Manager 2012 Data Warehouse within seconds. It can be used for classes and relationships and supports adding custom outriggers. However, you cannot create a management pack just for outriggers using DWMPcreator. Usually, an outrigger management pack […]

How NOT to email end users about converted work items or how to email in SCSM 2012 using C#

I spent most of my last weekend to help our customer to solve the situation with notifications for affected users. Originally, the customer had set up following the notification workflows: If a new incident is created, send an email to an affected user with details; If a new service request is created, send an email […]

How reactivate a completed Service Request when a new Activity was added

Some time ago I was asked how to make a service request change its status from ‘Completed’ to ‘In Progress’ when a new activity was added as a last one in Microsoft System Center 2012 Service Manager. This customer said that it was required in some scenarios and told that it worked for change requests. […]

OLAP cubes in Service Manager 2012

What is Service Desk without a reporting? In Microsoft System Center 2012 Service Manager the vendor has presented a new functionality for creating reports – OLAP cubes. In the beginning, the default cubes lacked a support for time dimensions but later a product team released some guidelines how to fix the issue. Now the solution […]