Tag Archives: SYSCTR

A free SCUtils Monitoring for APC UPS for #SCOM 2012 R2 is updated to v1.2

SCUtils team is very pleased to announce the release of SCUtils Monitoring for APC UPS v1.2, a free add-on for Microsoft System Center 2012 R2 Operations Manager. APC Smart-UPSTM is a well-known series of uninterruptible power supplies that you can meet in many server rooms worldwide. As a next step of our community involvement, we have […]

Related Items for Review Activity in #SCSM 2012

After my blog post about adding Related Items tab to Manual Activity form in Microsoft System Center 2012 Service Manager, we have found out that some people just need the same ready-to-go solution for Review Activity. As I wrote in my first blog post, you can use the same control with Review Activity form. All […]

Overcoming IT Management Challenges with Live Maps Unity by MVP Janaka Rangama

You cannot manage IT just from an organizational chart, and it is not something that will run automatically after allocating an annual budget. Some organizations wrongly assume that the CIO needs to take the lead on every daily operational issue that the IT Team encounters. The role of a CIO is far wider, and a […]

SCUtils Email Connector’s connection settings for popular email platforms used with #SCSM

We periodically receive requests about the SCUtils Email Connector’s connection settings for popular messaging platforms. I’ve decided to post about the connection settings used for those email systems. First of all, I have to mention that the connection settings of the on-premise systems could be changed on the server side. So it’s a good idea to […]

How to get InstanceID to download a file attachment from a #SCSM 2012 self-service portal

Recently we have received a request from a customer that wanted to use our free product, SCUtils File Attachment, to let end users open file attachments related to the knowledge articles. Sometimes it is suitable to attach files like Word templates, scripts, large documents rather than place all these things into an internal content of […]

How to help users help themselves with #SCSM Knowledge?

Let them know. That’s the answer. Microsoft System Center 2012 Service Manager has a knowledge base and self-service portal that provides a search function for end users. But such is life, and even if you have a full pack of knowledge articles, it doesn’t automatically mean that all your end users try to find an […]

How to edit LDAP Query filter of Active Directory Connectors in SCSM2012

Yesterday I participated in the Service Manager Customer LyncUp call and even typed two messages. I expected to see a road map for the Service Manager vNext but my expectations remain my expectations. However, I noticed that some people asked the product team about a feature request/bug fix that would allow editing the LDAP query […]

How to use SCUtils FileAttachment to send notifications with attachment links

After SCUtils FileAttachment was released, we started to receive questions about the use of this add-on. For those who can use Orchestrator to send the notification, using the solution is a very simple and straight task. But if you want to use the notification templates of Microsoft System Center 2012 Service manager, it could be […]

Direct download file attachments from the SCSM self-service portal!

Please welcome a free SCSM extension that lets you download the file attachments directly from the self-service portal. Everyone who uses the Microsoft System Center 2012 Service Manager is well informed that it’s impossible to create a direct link to the file attached to the incident, business service, and any other type of the Service Manager […]

How to manage a way that makes it easy to capture experiences in Service Manager 2012

The reality proves that the comprehensive and up-to-date knowledge base is an essential and laborious tool. We can accumulate tons of the resolved incidents with detailed (sometimes not so detailed) resolutions but our knowledge base may stay a desert. Some of the ITIL implementers think that an ability to edit the knowledge article in the […]