Tag Archives: SSP

Say goodbye to RTF in a self-service portal of Microsoft System Center 2012 Service Manager

Our SCSM customers dislike a few things in the system: No web console by default; Heavy and slow Service Manager console; RTF format in a self-service portal for displaying the knowledge base article’s content. Our team are very happy to inform that the last version of SCUtils Knowledge Base lets you completely remove any RTF […]

Some Thoughts on Organizing Service Offerings and Request Offerings in SCSM Self Service Portal

Let me start first that there is no some universal rule that will tell you how to organize your Service Offerings and Request Offerings on your SCSM Self Service Portal. You will ask why? The answer is simple: every organization is different and the users in it are also different. But let me not discourage […]