Tag Archives: service request

Filling gaps in Service Manager – changing incidents to service requests and vice-versa

Many of us who deploy and/or use Microsoft System Center 2012 Service Manager meet the situation when  you make an incident instead of a service request or the opposite. The typical case is an incident made by Exchange Connector or created by an end user on a self-service portal using Generic Request. Sometimes even an […]

Some Thoughts on Organizing Service Offerings and Request Offerings in SCSM Self Service Portal

Let me start first that there is no some universal rule that will tell you how to organize your Service Offerings and Request Offerings on your SCSM Self Service Portal. You will ask why? The answer is simple: every organization is different and the users in it are also different. But let me not discourage […]