Tag Archives: self-service portal

SCUtils Knowledge Awareness v1.1 supports a new HTML5 #SCSM self-service portal

I’m happy to notify you that SCUtils Knowledge Awareness now supports a new HTML5 self-service portal for Microsoft System Center 2012 R2 Service Manager. This new feature dramatically helps organizations that have already deployed the HTML5 self-service portal. As many of you already mentioned, a new HTML5 self-service portal now has very limited search engine. […]

The benefits of business service management and dependency mapping by Dennis O’Reilly

The best way to deliver business services at the speed modern companies require is by using self-service portals and automation. To meet today’s high service quality levels, organizations need to monitor service delivery pro-actively. By using a solution that maps dependencies between IT components and service definitions, you’re able to deliver relevant information to the […]

Direct download file attachments from the SCSM self-service portal!

Please welcome a free SCSM extension that lets you download the file attachments directly from the self-service portal. Everyone who uses the Microsoft System Center 2012 Service Manager is well informed that it’s impossible to create a direct link to the file attached to the incident, business service, and any other type of the Service Manager […]

Say goodbye to RTF in a self-service portal of Microsoft System Center 2012 Service Manager

Our SCSM customers dislike a few things in the system: No web console by default; Heavy and slow Service Manager console; RTF format in a self-service portal for displaying the knowledge base article’s content. Our team are very happy to inform that the last version of SCUtils Knowledge Base lets you completely remove any RTF […]

Some Thoughts on Organizing Service Offerings and Request Offerings in SCSM Self Service Portal

Let me start first that there is no some universal rule that will tell you how to organize your Service Offerings and Request Offerings on your SCSM Self Service Portal. You will ask why? The answer is simple: every organization is different and the users in it are also different. But let me not discourage […]