Tag Archives: SCUtils

How to help users help themselves with #SCSM Knowledge?

Let them know. That’s the answer. Microsoft System Center 2012 Service Manager has a knowledge base and self-service portal that provides a search function for end users. But such is life, and even if you have a full pack of knowledge articles, it doesn’t automatically mean that all your end users try to find an […]

How to edit LDAP Query filter of Active Directory Connectors in SCSM2012

Yesterday I participated in the Service Manager Customer LyncUp call and even typed two messages. I expected to see a road map for the Service Manager vNext but my expectations remain my expectations. However, I noticed that some people asked the product team about a feature request/bug fix that would allow editing the LDAP query […]

How to use SCUtils FileAttachment to send notifications with attachment links

After SCUtils FileAttachment was released, we started to receive questions about the use of this add-on. For those who can use Orchestrator to send the notification, using the solution is a very simple and straight task. But if you want to use the notification templates of Microsoft System Center 2012 Service manager, it could be […]

Direct download file attachments from the SCSM self-service portal!

Please welcome a free SCSM extension that lets you download the file attachments directly from the self-service portal. Everyone who uses the Microsoft System Center 2012 Service Manager is well informed that it’s impossible to create a direct link to the file attached to the incident, business service, and any other type of the Service Manager […]

SCSM 2012 Knowledge Management report on classic SQL Reporting Services

Hi friends, My colleague, Yuriy Nizhnikov, has created a Knowledge Management report using SSRS for System Center 2012 Service Manager and published in our corporate blog. Take a look at the next screenshot. Yummy? Read the post and download the report from here.

An ultimate addon to assign IT analysts in SCSM 2012

To make a best decision you have to look at the task from several perspectives. SCUtils SmartAssign lets you make a precise assignment in Microsoft System Center 2012 Service Manager. A membership in a support group is not the only consideration for the correct assignment. SCUtils SmartAssign provides the required features and robust performance to let […]

SCSM 2012 Reports – List of Service Requests and Service Request Details. You miss them and here you are.

By default, in SCSM 2012 there are two reports: a list of Incidents with the main fields and detailed information about a particular Incident. Surprising but for Service Requests Microsoft team has not prepared the same reports and each SCSM customer (or its skilled partner) creates some sort of similar reports itself. We do like […]

SCSM connector for IMAP and POP3 mail servers

For many of you it is hard to imagine that there are SCSM customers that use non-Exchange mail platforms. But they exist and I know some of them (and maybe you too). These organizations need non-Exchange mail connector. With this thought we started to develop a solution that could bring System Center Service Manager Exchange […]

How to get a user that marked a manual activity as completed in SCSM

Last week one of our customers asked how to get a person who actually completed a manual activity. After some investigation, I’ve realized that the only source of that information is a history log of the manual activity. It is a luck that SMlets has a commandlet named Get-SCSMObjectHistory. After some testing, I finished with […]

Refresh task in the service request’s form after SCSM 2012 R2 UR2 or SCSM 2012 SP1 UR6

When I looked through the list of fixes in SCSM 2012 R2 UR2, I didn’t find a note about a very strange and annoying bug in the SCSM service request’s form. Nonetheless, I hoped that last updates (SCSM 2012 R2 UR2 and SCSM 2012 SP1 UR6) would fix that. I mean a bug with refresh […]