Tag Archives: SCUtils

Creating a sealed management pack with #SCSM outriggers using PowerShell

One of our popular free tool is SCUtils DWMPcreator that lets you generate sealed management packs for the Service Manager 2012 Data Warehouse within seconds. It can be used for classes and relationships and supports adding custom outriggers. However, you cannot create a management pack just for outriggers using DWMPcreator. Usually, an outrigger management pack […]

Notifying reviewers with attachment links to #SCSM 2012 HTML5 portal

Last year I published a blog post about using SCUtils FileAttachment to send notifications to reviewers with links to the documents attached to the Review Activities in Microsoft System Center 2012 Service Manager. The solution lets reviewers download the attached files from the SCSM self-service portal based on SharePoint platform. A bit while ago, Microsoft […]

Inform an affected user when a new attachment is added in #SCSM

Last week we’ve got a request from our customer in Latin America who wanted to notify an affected user with an attachment link when the attachment is added to Incidents. There’s a solution published on the TechNet Service Manager blog that can be used to create a notification workflow. However, using this approach you can […]

A free SCUtils Monitoring for APC UPS for #SCOM 2012 R2 is updated to v1.2

SCUtils team is very pleased to announce the release of SCUtils Monitoring for APC UPS v1.2, a free add-on for Microsoft System Center 2012 R2 Operations Manager. APC Smart-UPSTM is a well-known series of uninterruptible power supplies that you can meet in many server rooms worldwide. As a next step of our community involvement, we have […]

A way to get SLO instance duration without Pending time in #SCSM 2012

When SLA management was presented in Microsoft System Center 2012 Service Manager, one of the first things we did was SCUtils SLAInstanceDuration. It occurred because all our customers using SCSM 2012 wanted to know how they performed against Service Level Objectives (SLO) targets. For instance, if the target resolution time was 16 hours for Low […]

Related Items for Review Activity in #SCSM 2012

After my blog post about adding Related Items tab to Manual Activity form in Microsoft System Center 2012 Service Manager, we have found out that some people just need the same ready-to-go solution for Review Activity. As I wrote in my first blog post, you can use the same control with Review Activity form. All […]

Using a related object from the deleted relationship to notify ex-assigned analysts (C# version)

Engaging data from deleted relationships can be very useful in some cases. For instance, to be aware if someone deletes affected users in the closed cases or replaces attachments etc. In one of my first post I described how to send notification to an ex-AssignedTo analyst about a withdrawal. Actually, instead of using the data […]

Customizing SCCM 2012 reports to support multiple values in a parameter

In our recent project, I’ve got a request to let custom reports to support multiple values in parameters. It seemed to be a little effort but I spent many hours to make it works. Many recommendations advice to join the parameter’s multiple values in one using a function JOIN in SQL Reporting Services: =Join(Parameters!YourParameter.Value,’,’) Then […]

How to get InstanceID to download a file attachment from a #SCSM 2012 self-service portal

Recently we have received a request from a customer that wanted to use our free product, SCUtils File Attachment, to let end users open file attachments related to the knowledge articles. Sometimes it is suitable to attach files like Word templates, scripts, large documents rather than place all these things into an internal content of […]