Tag Archives: SCUtils SLAInstanceDuration

A way to get SLO instance duration without Pending time in #SCSM 2012

When SLA management was presented in Microsoft System Center 2012 Service Manager, one of the first things we did was SCUtils SLAInstanceDuration. It occurred because all our customers using SCSM 2012 wanted to know how they performed against Service Level Objectives (SLO) targets. For instance, if the target resolution time was 16 hours for Low […]

And now one more report for Service Request with SLA details

October 2014 is a month of the SCSM reporting. Adding one more piece to the jigsaw puzzle of the Service Manager 2012, we’ve created and published a new report for Service Requests with the information about the SLO instance’s durations. Does it really matter? For instance, if a ticket had been created on Friday and then […]