Tag Archives: SCUtils ConvertTask

How NOT to email end users about converted work items or how to email in SCSM 2012 using C#

I spent most of my last weekend to help our customer to solve the situation with notifications for affected users. Originally, the customer had set up following the notification workflows: If a new incident is created, send an email to an affected user with details; If a new service request is created, send an email […]

Filling gaps in Service Manager – changing incidents to service requests and vice-versa

Many of us who deploy and/or use Microsoft System Center 2012 Service Manager meet the situation when  you make an incident instead of a service request or the opposite. The typical case is an incident made by Exchange Connector or created by an end user on a self-service portal using Generic Request. Sometimes even an […]