Tag Archives: SCSM

Creating a sealed management pack with #SCSM outriggers using PowerShell

One of our popular free tool is SCUtils DWMPcreator that lets you generate sealed management packs for the Service Manager 2012 Data Warehouse within seconds. It can be used for classes and relationships and supports adding custom outriggers. However, you cannot create a management pack just for outriggers using DWMPcreator. Usually, an outrigger management pack […]

SCUtils Knowledge Awareness v1.1 supports a new HTML5 #SCSM self-service portal

I’m happy to notify you that SCUtils Knowledge Awareness now supports a new HTML5 self-service portal for Microsoft System Center 2012 R2 Service Manager. This new feature dramatically helps organizations that have already deployed the HTML5 self-service portal. As many of you already mentioned, a new HTML5 self-service portal now has very limited search engine. […]

Notifying reviewers with attachment links to #SCSM 2012 HTML5 portal

Last year I published a blog post about using SCUtils FileAttachment to send notifications to reviewers with links to the documents attached to the Review Activities in Microsoft System Center 2012 Service Manager. The solution lets reviewers download the attached files from the SCSM self-service portal based on SharePoint platform. A bit while ago, Microsoft […]

How to make IT analysts put a correct Incident classification category in #SCSM 2012

I’ve got a request from our customer who asked for a help with a SCSM console’s customization. He complained that IT analysts in Incident classification category sometimes set values that had sublevels. Most of time it happened by mistake but in the reports it caused ambiguity and miscounts. It’s not a big trick but requires […]

Inform an affected user when a new attachment is added in #SCSM

Last week we’ve got a request from our customer in Latin America who wanted to notify an affected user with an attachment link when the attachment is added to Incidents. There’s a solution published on the TechNet Service Manager blog that can be used to create a notification workflow. However, using this approach you can […]

A way to get SLO instance duration without Pending time in #SCSM 2012

When SLA management was presented in Microsoft System Center 2012 Service Manager, one of the first things we did was SCUtils SLAInstanceDuration. It occurred because all our customers using SCSM 2012 wanted to know how they performed against Service Level Objectives (SLO) targets. For instance, if the target resolution time was 16 hours for Low […]

Related Items for Review Activity in #SCSM 2012

After my blog post about adding Related Items tab to Manual Activity form in Microsoft System Center 2012 Service Manager, we have found out that some people just need the same ready-to-go solution for Review Activity. As I wrote in my first blog post, you can use the same control with Review Activity form. All […]

New features of SCUtils Email Connector v 1.9 that #SCSM admins will definitely love

As many of you might know, a maximum number of attached files to an incident can be set in the range from zero to ten (0-10) in the SCSM console. For a regular incident is quite enough… in a perfect life. You are probably very well informed that many end users do love to add to […]