Tag Archives: scsm 2012

Let’s assign manual activities to yourself without opening the form in #SCSM 2012

Some of our customers complain that they waste time opening the manual activity’s form in System Center 2012 Service Manager to assign manual activities to themselves. For incidents and service requests there is a console task “Assign To Me” but not for manual activities. We have filled the gap. Come here to download the extension for […]

How to help users help themselves with #SCSM Knowledge?

Let them know. That’s the answer. Microsoft System Center 2012 Service Manager has a knowledge base and self-service portal that provides a search function for end users. But such is life, and even if you have a full pack of knowledge articles, it doesn’t automatically mean that all your end users try to find an […]

How to edit LDAP Query filter of Active Directory Connectors in SCSM2012

Yesterday I participated in the Service Manager Customer LyncUp call and even typed two messages. I expected to see a road map for the Service Manager vNext but my expectations remain my expectations. However, I noticed that some people asked the product team about a feature request/bug fix that would allow editing the LDAP query […]

SCSM 2012 Knowledge Management report on classic SQL Reporting Services

Hi friends, My colleague, Yuriy Nizhnikov, has created a Knowledge Management report using SSRS for System Center 2012 Service Manager and published in our corporate blog. Take a look at the next screenshot. Yummy? Read the post and download the report from here.

An ultimate addon to assign IT analysts in SCSM 2012

To make a best decision you have to look at the task from several perspectives. SCUtils SmartAssign lets you make a precise assignment in Microsoft System Center 2012 Service Manager. A membership in a support group is not the only consideration for the correct assignment. SCUtils SmartAssign provides the required features and robust performance to let […]

How to notify an assigned user only when Manual or Review Activity is already In Progress

It is not a secret how to build a notification workflow that sends an email to the user assigned to Manual or Review Activity in SCSM 2012 when the activity’s status is set to “In Progress”. However, it is not a rare situation when you add the user into the activity that is already “In […]

How NOT to email end users about converted work items or how to email in SCSM 2012 using C#

I spent most of my last weekend to help our customer to solve the situation with notifications for affected users. Originally, the customer had set up following the notification workflows: If a new incident is created, send an email to an affected user with details; If a new service request is created, send an email […]

How to create System Center 2012 Service Manager Knowledge Base report

In this post, I will show how to add information about an existing class to the SCSM Data Warehouse and quickly generate a report without developing skills. In the same way, you can add the information about your own custom class. I will use a knowledge article’s class as an example. Out-of-the-box SCSM does not […]

String was not recognized as a valid DateTime

Many SCSM customizers who use Service Manager with non-US regional settings and try to set DateTime value using SMLets cmdlets in PowerShell scripts meet ‘String was not recognized as a valid DateTime’ error. Recently I have met again such an issue and decided to write a short post how to solve that. Of course, you can change […]

Refresh task in the service request’s form after SCSM 2012 R2 UR2 or SCSM 2012 SP1 UR6

When I looked through the list of fixes in SCSM 2012 R2 UR2, I didn’t find a note about a very strange and annoying bug in the SCSM service request’s form. Nonetheless, I hoped that last updates (SCSM 2012 R2 UR2 and SCSM 2012 SP1 UR6) would fix that. I mean a bug with refresh […]