Tag Archives: scsm 2012

Creating a sealed management pack with #SCSM outriggers using PowerShell

One of our popular free tool is SCUtils DWMPcreator that lets you generate sealed management packs for the Service Manager 2012 Data Warehouse within seconds. It can be used for classes and relationships and supports adding custom outriggers. However, you cannot create a management pack just for outriggers using DWMPcreator. Usually, an outrigger management pack […]

Notifying reviewers with attachment links to #SCSM 2012 HTML5 portal

Last year I published a blog post about using SCUtils FileAttachment to send notifications to reviewers with links to the documents attached to the Review Activities in Microsoft System Center 2012 Service Manager. The solution lets reviewers download the attached files from the SCSM self-service portal based on SharePoint platform. A bit while ago, Microsoft […]

Inform an affected user when a new attachment is added in #SCSM

Last week we’ve got a request from our customer in Latin America who wanted to notify an affected user with an attachment link when the attachment is added to Incidents. There’s a solution published on the TechNet Service Manager blog that can be used to create a notification workflow. However, using this approach you can […]

A way to get SLO instance duration without Pending time in #SCSM 2012

When SLA management was presented in Microsoft System Center 2012 Service Manager, one of the first things we did was SCUtils SLAInstanceDuration. It occurred because all our customers using SCSM 2012 wanted to know how they performed against Service Level Objectives (SLO) targets. For instance, if the target resolution time was 16 hours for Low […]

Related Items for Review Activity in #SCSM 2012

After my blog post about adding Related Items tab to Manual Activity form in Microsoft System Center 2012 Service Manager, we have found out that some people just need the same ready-to-go solution for Review Activity. As I wrote in my first blog post, you can use the same control with Review Activity form. All […]

Using a related object from the deleted relationship to notify ex-assigned analysts (C# version)

Engaging data from deleted relationships can be very useful in some cases. For instance, to be aware if someone deletes affected users in the closed cases or replaces attachments etc. In one of my first post I described how to send notification to an ex-AssignedTo analyst about a withdrawal. Actually, instead of using the data […]

SCUtils Email Connector’s connection settings for popular email platforms used with #SCSM

We periodically receive requests about the SCUtils Email Connector’s connection settings for popular messaging platforms. I’ve decided to post about the connection settings used for those email systems. First of all, I have to mention that the connection settings of the on-premise systems could be changed on the server side. So it’s a good idea to […]

How to Add Comment about Review Decision (C# version) in #SCSM 2012

Almost two years ago, we have posted about adding a comment in the SCSM Action Log about a review decision. PowerShell is an excellent tool but the performance of Microsoft System Center 2012 Service Manager is always an area to improve. So we decided to rewrite our first solution in C# with some improvements. The […]

Custom Close Task for Rejected Service Requests in #SCSM 2012

In one of my previous post I wrote about how to set a status of declined Service Requests to Rejected instead of Failed. I received many thanks from the community and that was pleasant. However, one reader, Martin, added a comment about Close task that couldn’t be applied to Rejected Service Requests. I quickly checked […]

Setting status of declined Service Requests to Rejected instead of Failed in #SCSM 2012

Introduced in SCSM 2012, Service Request has lacked a Rejected status from the very beginning. If any Review Activity of a Service Request is declined, the Service Request gets a Failed status. It’s a very confusing behavior that also affects the reporting. One of our customer wants to solve the situation but with a minimum […]