Tag Archives: Rejected status

Setting status of declined Service Requests to Rejected instead of Failed in #SCSM 2012

Introduced in SCSM 2012, Service Request has lacked a Rejected status from the very beginning. If any Review Activity of a Service Request is declined, the Service Request gets a Failed status. It’s a very confusing behavior that also affects the reporting. One of our customer wants to solve the situation but with a minimum […]