Tag Archives: Notification

How NOT to email end users about converted work items or how to email in SCSM 2012 using C#

I spent most of my last weekend to help our customer to solve the situation with notifications for affected users. Originally, the customer had set up following the notification workflows: If a new incident is created, send an email to an affected user with details; If a new service request is created, send an email […]

How to inform ex-AssignedTo analyst about the withdrawal in Service Manager 2012

In this post I’d like to share one solution for Microsoft System Center 2012 Service Manager that we were recently asked. One company has a practice to notify not only the assigned analyst about a new assignment to the service desk’s ticket but also the analyst who has been withdrawn from that ticket. It asked us […]