Tag Archives: Microsoft System Center 2012

A way to get SLO instance duration without Pending time in #SCSM 2012

When SLA management was presented in Microsoft System Center 2012 Service Manager, one of the first things we did was SCUtils SLAInstanceDuration. It occurred because all our customers using SCSM 2012 wanted to know how they performed against Service Level Objectives (SLO) targets. For instance, if the target resolution time was 16 hours for Low […]