Tag Archives: knowledge

Eliminating Service Desk Challenges

Over the past years, after working closely with the Service Desk, it became evident that their functionality can be vastly improved to provide a better service experience. Whether it’s a large organization that counts with a large call center with 500+ people or whether it’s a small organization that counts with 5-20 support staff, the […]

SCUtils Knowledge Awareness v1.1 supports a new HTML5 #SCSM self-service portal

I’m happy to notify you that SCUtils Knowledge Awareness now supports a new HTML5 self-service portal for Microsoft System Center 2012 R2 Service Manager. This new feature dramatically helps organizations that have already deployed the HTML5 self-service portal. As many of you already mentioned, a new HTML5 self-service portal now has very limited search engine. […]