Tag Archives: ITSM

Eliminating Service Desk Challenges

Over the past years, after working closely with the Service Desk, it became evident that their functionality can be vastly improved to provide a better service experience. Whether it’s a large organization that counts with a large call center with 500+ people or whether it’s a small organization that counts with 5-20 support staff, the […]

Managing hybrid environments

Managing Hybrid Environments With today’s IT world becoming increasingly hybrid, organizations are under pressure to modernize their IT infrastructure in order to operate more efficiently. Managing hybrid environments comes with many challenges, and one of those challenges is the realization that their current IT management systems need to be modernized to keep up with the […]

SCOM Service Monitoring

Monitoring your IT Services with SCOM can be quite tricky to realize, but becomes more and more important. Do you want to know how to get your Services monitored, fast and efficient? SCOM Service Monitoring Most people that are looking for SCOM service monitoring are probably looking for information about how to monitor a Windows Service […]

Top 10 predictions for the ITOM market in 2016

Check out the Top 10 IT predictions for the ITOM market – This collection provides insightful and bold predictions that will emerge for the ITOM market in 2016. The list is comprised by specific industry guesses as well as some general trends. 1. ITOA will start showing value “out-of-the-box” Over the last year, the potential of IT Operations Analytics […]

Incident, Problem, and Change Management

We’ve been writing a series of posts under the broad theme of “Jump-starting ITSM in your organization.” Throughout the series, we’re providing advice on how you can start applying the principles and practices of ITSM using tools your organization is already using and the benefits of said application. In part one of the series, “ITSM and System Center […]