Tag Archives: ITIL

More relevance, not more data

Most companies that begin to formally manage their IT infrastructures do so when their management teams begin to perceive a pervasive state of uncertainty. Not only do various services go offline or perform poorly (due to overloading, data stalls or network problems), but they do so haphazardly, making mitigation difficult to plan and inefficient to […]

Why do so Many IT Projects Fail

As an outsider, you might think that the IT industry is the goose that lays golden eggs and asks for nothing in return. And why shouldn’t you? So many countries have tax deductions for IT employees and employers alike, and all those who work in the field seem to live prosperous lives. While the industry […]

Judging Your IT Organization’s Maturity by MVP Kerrie Meyler

If there’s one thing constant about information technology, it’s that it is continuously evolving; and as it evolves, IT departments try to keep up with it by jumping on the latest technology trends. No one wants to be left off the bandwagon, be it BYOD, cloud technology, or the various trends/fads of yesteryear. Continually reinventing […]

Overcoming Obstacles in Adopting ITIL

Despite the mixed views and doubts of IT managers and other business executives, ITIL is definitely here to stay. The reluctance of IT managers to adopt ITIL can be explained by several factors, such as their need to commit to a long and tedious project, as well as having to include executive management, which is […]

Creating Knowledge in Service Manager 2012 as the art of simplicity

“Progress, far from consisting in change, depends on retentiveness. When change is absolute there remains no being to improve and no direction is set for possible improvement: and when experience is not retained, as among savages, infancy is perpetual. Those who cannot remember the past are condemned to repeat it.” George Santayana, The Life of Reason, […]

A Must Course for Every IT Pro

ITIL may sound as a boring topic but I cannot stress enough how important is. It is not needed to know it to the detail you just need to know enough to do your work which depends on your position. There is a ITIL course on the MVA titled System Center 2012 R2: ITIL for […]

What Does it Takes to be System Center Specialist These Days

Back in the days the System Center family consisted only of MOM and SMS and a lot has changed in the last years and more changes to come as we are reaching the GA date of the R2 wave. Also I am not saying it was easier back in the days to be System Center […]