Tag Archives: information

Eliminating Service Desk Challenges

Over the past years, after working closely with the Service Desk, it became evident that their functionality can be vastly improved to provide a better service experience. Whether it’s a large organization that counts with a large call center with 500+ people or whether it’s a small organization that counts with 5-20 support staff, the […]

Q&A: Online Session: Get more out of SCOM with Live Maps v8

Q&A: Online Session: Get more out of SCOM with Live Maps v8 Any recommendations on hardware configuration for Servers hosting Live Maps? If you are going to do Windows Authentication, we usually recommend putting it on in any management server. It gets rid of the double hop issue you have with SCOM. It’s really simple, […]

Live Maps v8: New Out-of-box Services part 2

Live Maps v8: New Out-of-box Services part 2 In case you are not familiar with Savision’s flagship solution, Live Maps enables you to visualize and understand the availability of your business-critical services. With Live Maps you can easily model your key business services and immediately see valuable information about their health and performance. Many of our customers have […]

Can SCOM Distributed Applications be used to model IT Services?

Can SCOM Distributed Applications be used to model IT Services? Before we can answer that question we first need to know what is meant by the terms ‘SCOM Distributed Application’ and ‘IT Service’. Distributed Applications are an important feature within SCOM, and according to TechNet, they are defined as follows: ‘A Distributed Application in Operations Manager […]