Tag Archives: Exchange Connector

New features of SCUtils Email Connector v 1.9 that #SCSM admins will definitely love

As many of you might know, a maximum number of attached files to an incident can be set in the range from zero to ten (0-10) in the SCSM console. For a regular incident is quite enough… in a perfect life. You are probably very well informed that many end users do love to add to […]

How to acknowledge First Response Time for Service Requests in Microsoft System Center 2012 Service Manager

Most of the companies that use Microsoft System Center 2012 Service Manager are Microsoft-oriented. So no wonder that System Center Service Manager Connector 3.0 for Exchange is commonly there. One of the most required features is an ability to parse keywords for Incident first response. It works perfect and a first response’s field is often used to create the […]