Tag Archives: classification

How to make IT analysts put a correct Incident classification category in #SCSM 2012

I’ve got a request from our customer who asked for a help with a SCSM console’s customization. He complained that IT analysts in Incident classification category sometimes set values that had sublevels. Most of time it happened by mistake but in the reports it caused ambiguity and miscounts. It’s not a big trick but requires […]