Tag Archives: Business Services

Eliminating Service Desk Challenges

Over the past years, after working closely with the Service Desk, it became evident that their functionality can be vastly improved to provide a better service experience. Whether it’s a large organization that counts with a large call center with 500+ people or whether it’s a small organization that counts with 5-20 support staff, the […]

Grow your IT maturity through Business Service Intelligence

Despite the many new technologies brought to the datacenter in the past 10 years, the relative maturity of organizations’ IT operations has remained constant. The focus remains on fire-fighting and buying technologies to fix problems, rather than focus on strategic technology purchases that can drive innovation and be more competitive in the market:tech Taking the Gartner […]

Are you having problems with visualizing SCOM data, alert storms and Distributed Applications?

Are you having problems with visualizing SCOM data, alert storms and Distributed Applications? System Center Operations Manager (SCOM) is a great system to monitor services. In SCOM, an IT Service refers to a ‘Distributed Application’, mainly because most SCOM users think of a Windows Service or Web Service when they see the word ‘service’, instead […]

New Features in Live Maps Portal: Service Notes

New Features in Live Maps Portal: Service Notes Live Maps v8 comes with many new and great features that add a lot more functionality to Live Maps. One of the new features is the ability to create Service Notes. Service Notes are simple, convenient, and allow you to annotate services within the Live Maps Portal. […]

Live Maps v8 – What is new? Part I

Live Maps v8 – What is new? Part I Savision is about to release a new version of its flagship solution Live Maps. This new and improved version contains a number of powerful and cutting-edge features. In this and in our next blog article, I am going to describe some of the highlights that will […]

Can SCOM Distributed Applications be used to model IT Services?

Can SCOM Distributed Applications be used to model IT Services? Before we can answer that question we first need to know what is meant by the terms ‘SCOM Distributed Application’ and ‘IT Service’. Distributed Applications are an important feature within SCOM, and according to TechNet, they are defined as follows: ‘A Distributed Application in Operations Manager […]

The Cloud and my on-prem investments by Daniel Örneling

The Cloud and my on-prem investments, a perfect match? As most people in the IT community know, there is a hip “new” thing called the Cloud. It has been a hot topic for a while now. When talking about it, there are some questions that are frequently asked, like: “What is the difference between public and […]

Controlling Live Maps Unity Service Rollup Behavior: Experiences from the field by Jonas Lenntun

Introduction With Savision Live Maps Unity, you gain great insight into the current status of the delivery of your IT-services in a simple and intuitive interface. Using the Live Maps Authoring Console, you can control the behavior of which alerts are going to be fired off when a service goes into an undesired state. However, […]