Tag Archives: BSM Monitoring

How-to: Become more proactive in IT service delivery

How-to: Become more proactive in IT service delivery Why is it important to be more proactive within the IT department? How do you get started? What should you avoid? A lot of companies are facing the same challenge: how can they be proactive when they have a lot of infrastructure that needs to be monitored? […]


Have you defined your organization’s IT maturity?

The IT Maturity model as a concept, has been around for many years. Despite this, due to constant technological progress and increasing complexity in IT environments, the majority of organizations remain relatively immature in terms of keeping up with technology and matching it with people and processes. We have published several blog posts in the […]

The benefits of business service management and dependency mapping by Dennis O’Reilly

The best way to deliver business services at the speed modern companies require is by using self-service portals and automation. To meet today’s high service quality levels, organizations need to monitor service delivery pro-actively. By using a solution that maps dependencies between IT components and service definitions, you’re able to deliver relevant information to the […]