Tag Archives: Blog

How reactivate a completed Service Request when a new Activity was added

Some time ago I was asked how to make a service request change its status from ‘Completed’ to ‘In Progress’ when a new activity was added as a last one in Microsoft System Center 2012 Service Manager. This customer said that it was required in some scenarios and told that it worked for change requests. […]

How to inform ex-AssignedTo analyst about the withdrawal in Service Manager 2012

In this post I’d like to share one solution for Microsoft System Center 2012 Service Manager that we were recently asked. One company has a practice to notify not only the assigned analyst about a new assignment to the service desk’s ticket but also the analyst who has been withdrawn from that ticket. It asked us […]

In order to be a blogger, you have to blog.

As someone new to blogging, I thought I would post some of my early experiences and thoughts for others wanting to blog. Lesson one is that in order to be a blogger, you have to BLOG. In other words, the best way to get started, is to start, um GO! What should I write about? Will others find it […]