Some Thoughts on Organizing Service Offerings and Request Offerings in SCSM Self Service Portal

Let me start first that there is no some universal rule that will tell you how to organize your Service Offerings and Request Offerings on your SCSM Self Service Portal. You will ask why? The answer is simple: every organization is different and the users in it are also different. But let me not discourage you because in this blog post I will point out some options that you can use in order to provide the best Self Service Portal experience for your users.

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