Our SCSM customers dislike a few things in the system:
- No web console by default;
- Heavy and slow Service Manager console;
- RTF format in a self-service portal for displaying the knowledge base article’s content.
Our team are very happy to inform that the last version of SCUtils Knowledge Base lets you completely remove any RTF trace from a self-service portal of SCSM.
We invite you to assess this statement by evaluating a free demo version available on our web site.
Facta, non verba.