SCOM 2012 SP1 IM Notifications to Lync 2010 Part 1 of 2

Over the weekend I attempted to configure some notifications for my SQL servers to notify me via Lync AND email, the idea being that the IM would catch my attention sooner than an email. I was going to reserve this notification channel for super critical issues like  SQL Server Services stopping or the DB file running out of drive space. The instructions I found on TechNet and a few other sites were incomplete, missing a significant piece of information needed to get IM notifications to work with Lync 2010. Hopefully this article will help others from spending the better part of their Saturday trying to get something that is relatively simple configured.

Before attempting to configure an IM notification channel intended to use Lync 2010/2013, you need to install the Unified Communications Managed API 3.0 on each management server that belongs to the Notification Resource pool that will be used for IM notifications. If you have a large environment and you’re not sure which servers are part of your notification resource pool, you can verify that by doing the following.

  1. Go to Administration in the Wonder Bar
  2. Select Resource Pools
  3. Right click on the Notifications Resource Pool item and Select “View Resource Pool Members”

 

To enable IM Channel using Lync 2010/2013 do the following:

  1. Download and install the UCMA 3.0 to each management server who are members of the Notification Resource Pool. You can download the UCMA 3.0 HERE. Reboot may be needed.
  2. Enable your SCOM Action Account in Lync so that it is given a SIP address (This must be done)
  3. Select Administration in the wonder bar.
  4. Right click on the notifications node (or anywhere) and select “New Channel” -> “Instant Message (IM) Channel”
  5. Name the channel and enter a description if you prefer. Under settings, you need to enter the information requested in each field. Keep in mind the IM server is the FQDN of your Lync Front end and the Return address is your Lync enabled SCOM Action Account. The Port, Authentication method, and Protocol are the default options, but you should verify these are correct with your Lync admin before proceeding.
  6. Make sure you select the proper format for Lync which is Unicode (UTF-8)
  7. Click Finish to create the channel, and that should do it!

 

IMSettings

 

I’ll submit a Part 2 that will cover creating subscribers, including their SIP addresses and then creating subscriptions so users can actually get IM’s from SCOM alerts.

 

 

27 thoughts on “SCOM 2012 SP1 IM Notifications to Lync 2010 Part 1 of 2

  1. Stuart Douglas

    Thanks Stephen, I’d been meaning to set this up and your post set me in motion. Now I have a nice “new critical alerts” chat stream from SCOM M-F during my office hours.

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