Routing Alerts from SCOM in SCSM by using Custom Field Criteria Type

Recently I faced the task to route alerts from SCOM in SCSM to different Support Groups. It seemed like an easy task because in most cases routing is based in Management Pack Name criteria. For example alerts that come from Management Pack that contains “SQL” in its name are assigned to SQL Support Group, alerts that come from Management Pack that contains “BizTalk” in its name are assigned to BizTalk Support Group and etc. You get the idea you can create such routing rule for every Management Pack. Besides this routing rule you can also route alerts based on SCSM groups membership of computer, Custom Fields and  Monitoring Classes.
When I started configuring routing based on Management Pack Name I didn’t had any issues everything was working as it was suppose to work you just have to be careful not put make any conflicts with rules by overlapping them. But when I tried to configure routing based on Custom Field I faced issues. In the next lines I will describe how stumbled on that issue and how I fixed it. I couldn’t find any such issue over Internet so I’ve decided to share it with the community.

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