How reactivate a completed Service Request when a new Activity was added

Some time ago I was asked how to make a service request change its status from ‘Completed’ to ‘In Progress’ when a new activity was added as a last one in Microsoft System Center 2012 Service Manager. This customer said that it was required in some scenarios and told that it worked for change requests. The idea was to create a custom workflow to realize the required logics.

So I did. It is a quick solution based on SMlets cmdlets.

As you can see the script is quite short and simple. Using Service Manager Authoring Tool I created a management pack that included the script’s code as well as dll file that you have put in Service Manager’s folder in Program Files.

The source files you can download from my initial blog post here.

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