Despite the mixed views and doubts of IT managers and other business executives, ITIL is definitely here to stay. The reluctance of IT managers to adopt ITIL can be explained by several factors, such as their need to commit to a long and tedious project, as well as having to include executive management, which is never a simple task. However, thought-leaders in the industry believe that education about the benefits and challenges of ITIL can help speed up acceptance and adoption.
Common Arguments against ITIL
1. Too many process limitations.
2. High investment costs.
Main Challenges in Adopting ITIL and How to Surmount Them
Even for the IT managers who agree that ITIL is mandatory for any healthy business management service, obstacles adopting it are inherent and they mostly stem from the inside of the company. The most common ones (and their solutions) are:
Challenge 1: No support from the executive management. As previously stated, executives often cite the lack of financial performance of adopting ITIL. Since this is a major step for any organization, irrespective of its size, it goes without saying that top management needs to be on board and that the IT department must find a solution to get them there.
Challenge 2: Choosing the wrong starting point. There has been a lot of debate about where an organization should start when implementing ITIL. Most people seem to agree that establishing the Service Catalogue as early as possible is the way to go.
Challenge 3: Too much measuring. Generally speaking, frameworks for best practices encourage organizations to regularly review their processes in order to optimize them and ITIL is no stranger from this tendency. But over-measuring tends to generate a lot of unjustified costs, as well as keep a lot of employees busy for long periods of time. Naturally, this will be frowned upon by the executives and for good reason.
Read the complete blog post here by Savision’s co-founder and VP of Product Management, Dennis Rietvink, to find out what difficulties to expect when implementing ITIL and how to surpass them.