New Features in Live Maps Portal: Service Notes

New Features in Live Maps Portal: Service Notes

Live Maps v8 comes with many new and great features that add a lot more functionality to Live Maps. One of the new features is the ability to create Service Notes. Service Notes are simple, convenient, and allow you to annotate services within the Live Maps Portal.

A Service Note is essentially a text field associated with a service and can be used in many ways. For example, it could be used to describe the service’s current health state, the people or processes currently investigating the health state.

To get you started with Service Notes, you will have to click on the edit icon located in the header of the Service Map page. This will allow you to create, view or edit a Service Note.

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The edit icon brings up an empty text editor when no note is associated with the service.

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As you can see in the image above, a Service Note can be used to briefly explain the current state of a service.

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A Service Note could also indicate that someone is already investigating service disruptions.

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A Service Note can even be used to document the steps that have been taken to address issues.

The notes will be accessible from the Service Overview page as hover text. If there is a note associated with a service, then you will see the note icon next to the service, so simply hover over it to see the content of the Service Note.

Services Overview

Users can quickly view Service Notes by hovering over the cell containing the service’s name. This is a handy way to mark the services that are already being worked on, and can provide users with a greater depth of information directly on the Service Overview page.

Would you like to learn more about how handy Service Notes can be, and how you can easily create, view and edit them, read our complete blogpost, written by Savision’s Software Developer, Rachel Hartviksen here.

 

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