Monitor your SLA levels with Live Maps Unity 7.5

Monitor your SLA levels with Live Maps Unity 7.5 by Daniel Örneling

If you’ve heard about Live Maps Unity before, then you’ve most likely heard a lot about how it empowers business service modeling and allows you to monitor your services (such as your e-mail environment or a local Sharepoint site) together with all the components that make up the service. What we haven’t seen before–until a few weeks ago–is Service Level Objective monitoring. ‘What is that?’ you might ask. A Service Level Objective is the level of availability you set for a certain service. Say that you point out 99.7 percent as the goal for the service, then that would be your Service Level Objective, and that is what I’m going to look into with this post.

What can I expect?

For the sake of this post, I created a service that consists of all the components of System Center Operations Manager (SCOM). When something in this service fails, I will get an outage on the service that points out exactly which part is messing with me. Okay, so I’m going to assume that you’re familiar with Live Maps Unity and that the Service Map looks familiar to you. If you are, then you will notice a new column in the form of three staples. This column displays the state of the Service Level Objective. As you can see below, something is faulty in my environment. In this case, I stopped the IIS service on the management server just to trigger an error, and in that way, forced the SLA level to take a deep dive.

Blog: Monitor your SLA levels with Live Maps Unity 7.5

Blog: Monitor your SLA levels with Live Maps Unity 7.5

In the below picture, I have navigated into the service and am now looking at the Service Level information. Just as expected, the end-user-component part is the one that is messing with us. This is, of course, due to the fact that I had killed the web console and, therefore, forced the deep dive. Take a look at the picture and keep it on your mind while you continue reading this post.

Blog: Monitor your SLA levels with Live Maps Unity 7.5

Blog: Monitor your SLA levels with Live Maps Unity 7.5

So how do I set it up? To find out, click here and read the complete version of this blog.

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