Are you familiar with Live Maps Unity? If you aren’t, check out the first part of this blog series, by SCOM Expert Daniel Örneling, who tells you why Live Maps Unity is a must-have if you want to have clear end-to-end visibility of your IT environment.
1. Business service monitoring made easy
When you’ve built your environment, you have also created the need for a monitoring solution that will fulfill all of your needs: monitor your e-mail, as well as time-reporting, customer-facing web pages, and so on. What if your web shop went down and none of your customers could place their orders? I’m assuming that would be a bad thing, therefore, I will present you with a solution to your problem. The solution is evident: System Center Operations Manager (SCOM) combined with Savision’s Live Maps Unity. With this combination implemented, you will be able to monitor the complete services with all of the components, and you will either see a green, yellow, or red alert which represents the status of the service. All you need to have ready is a list of what components belongs to which business service. Then you can do the rest with the Live Maps Unity authoring console in a really easy way. So what does it look like?
The picture below is a summary of all your business services. Just click any of the services to find out more about the current status, but also to check the Service Level Agreements (SLA) levels during the last year, for example.
2. Reduced amount of helpdesk incidents
This topic may sound strange at first. How can Live Maps Unity reduce the amount of my helpdesk incidents?
It’s actually not that strange at all. Think about all of the services that your staff has to monitor in their daily work. If a business service is down, your users would be the ones to tell you about the outage in the systems because the IT staff is still going through all the endless alerts that SCOM generates. But, if you’re running SCOM with Live Maps Unity, you would be advised of an upcoming error before it has actually been a problem because Live Maps Unity filters out irrelevant alerts. You can visualize the health of your services in real-time via the Service Dashboard, which moves critical alerts to the top so you can prioritize those first. These alerts can then be delivered through e-mail or via mobile notifications and you can also access all this information on responsive dashboards on any mobile device. You can troubleshoot problems faster if you can easily get to the root-cause of the outage. Since you know what is about to happen, you can save yourself from a lot of incoming incidents by taking care of it before it affects your users.
3. Less business downtime
In a monitoring-free environment, you wouldn’t get information on outages until they happen. You would have to start working on the problem at the same time or after it actually occurs.
However, if you did have a monitoring solution like SCOM combined with Live Maps Unity, you would be able to see the status of all your services, just like the Services Overview Dashboard you can see above. This way, you can dig into a service issue as soon as it turns to a yellow (warning) state to directly resolve the issue before it gets to a critical state. By doing this, you won’t let it come to the point where it affects your users, and ultimately, your business.
Read the complete blog “10 Reasons Why Live Maps Unity will change your world; Part 1 by SCOM Expert Daniel Örneling” right here