If there’s one thing constant about information technology, it’s that it is continuously evolving; and as it evolves, IT departments try to keep up with it by jumping on the latest technology trends. No one wants to be left off the bandwagon, be it BYOD, cloud technology, or the various trends/fads of yesteryear.
Continually reinventing one’s environment requires that your IT organization has the maturity to make the leap. If you are constantly fighting fires, it’s hard to find the time or develop the skillsets necessary to take on something new, particularly if it may require re-architecting the way you do things. Not to mention that adapting new technologies and architectures also requires funding and CxO support; being a trusted business partner helps, but that won’t happen if your IT department is caught in a reactionary loop.
One of the buzzwords (or buzz phrases) today is Infrastructure & Operational (I&O) Maturity. Loosely defined, this refers to an organization’s capability to take on new challenges. Gartner recognizes five levels of infrastructure and operations maturity, and has developed a self-assessment tool that organizations can use to understand their level of maturity (note: you must have a Gartner account to view the assessment tool).
However, Gartner was not the first to realize how important it is for an IT organization to be mature and develop measurements to gauge one’s progress. Microsoft previously defined an Infrastructure Optimization Model – a vision for building and efficient, secure, and optimized IT infrastructure and services in order to provide a roadmap towards what they termed a Dynamic IT, where the goal was to develop a more agile approach to IT service delivery. Microsoft’s Infrastructure Optimization (IO) Model had four levels.
Would you like to learn more about the levels of both Gartner and Microsoft models? Click here to read the complete blog by MVP Kerrie Meyler.