Report not working

Forum: Config Manager
Viewing 14 posts - 1 through 14 (of 14 total)
  • #229108
    Profile photo of Hans Gilgen
    Hans Gilgen
    Participant

    Hello,

    I have an issue with a report I’m hoping someone can help me with. When I navigate to Monitoring>Reports>Reporting>Software – Companies and Products>All inventoried products for a specific software company, open the report, and click the “Values” link nothing shows up. It should show every piece of software installed on a computer on our network, but shows nothing. I’ve enabled “Hardware Inventory” in “Default Client Settings” and set inventory classes for many, many things including:
    SMS_InstalledSoftware
    SMS_InstalledExecutable
    Win32Reg_AddRemovePrograms
    Win32Reg_AddRemovePrograms64
    SoftwareLicensingProduct
    SoftwareLicensingService
    SMS_SoftwareTag

    I’ve also configured “Software Inventory” in “Default Client Settings” and set “Inventory these file types” to search for *.exe.

    I’ve waited a couple days and still nothing is showing up. I have the “Hardware inventory schedule” set to everyday at 10pm.

    I have an old SCCM server that this is working on and I thought I set this new one up the same way, but I guess not. Anyone know of anything I can do to get this working?

    Environment:
    Clients: Win7 x64 and Win7 x86
    SCCM: 1511
    Server OS: 2012 R2

    Thank you to all who reply!

     

    #229109
    Profile photo of Hans Gilgen
    Hans Gilgen
    Participant

    I’ve also navigated to Assets and Compliance>Asset Intelligence and enabled all Asset Intelligence reporting classes.

    Everything is showing up under Assets and Compliance>Asset Intelligence>Inventoried Software.

    #229111
    Profile photo of Garth
    Garth
    Participant

    First TURN OFF software Inventory, it is useless!

    Secondly, use the ADD/ Remove Programs Reports.

    Third, access the reports via the web interface instead of the console, there is a lot less overhead.

    #229115
    Profile photo of Hans Gilgen
    Hans Gilgen
    Participant

    Thanks for the tip about using the web interface to access the reports. I will do that from now on. There is something broken here though and I would like to fix it. Just running a different report is only a workaround.

    #229116
    Profile photo of Garth
    Garth
    Participant

    Did you look at the ARP reports or not? Have you confirmed that the data is collected or not? and no the titles listed within AI node do not count.

     

    #229117
    Profile photo of Hans Gilgen
    Hans Gilgen
    Participant

    I believe I did. Why don’t you give me a specific ARP report to look at so we’re on the same page.

    How do I confirm if the data has been collected or not? If I go to Assets and Compliance>Overview>Asset Intelligence>Inventoried Software all the software titles are listed so I would think that means the data has been collected, but from what you said that must not be the case.

    Thanks

    #229118
    Profile photo of Garth
    Garth
    Participant

    If one report works they all will work.  I always start with count reports. Count of all instances of software registered with Add or Remove Programs

    #229123
    Profile photo of Hans Gilgen
    Hans Gilgen
    Participant

    I ran the “Count of all instances of software registered with Add or Remove Programs” and it returned results, but when I go to Monitoring>Overview>Reporting>Reports>Software – Companies and Products>All inventoried products for a specific software company and click on “Values” there is nothing listed. So your statement of “If one report works they all will work” does not seem to be true in this environment. Can you explain to me why one report works and others don’t?

    #229124
    Profile photo of Garth
    Garth
    Participant

    So that report use SW inventory, Which virtually no one recommend using as it is so useless.

    The statement was for all ARP reports, not all reports.

    #230114
    Profile photo of hunny
    hunny
    Participant

    I also have same problem i also read your all discussion but i didn’t find any solid solution can anyone tell me bit more about how to fix it

    #230116
    Profile photo of Hans Gilgen
    Hans Gilgen
    Participant

    Try navigating to Administration>Client Settings>Default Client Settings>Properties>Software Inventory. Click the “Set Types” button and make sure that the name contains an asterisk before .exe (*.exe).

    #230117
    Profile photo of Garth
    Garth
    Participant

    It is so not recommended to do *.exe and it will likely fail on more computers.

    I have a blog post coming out on Feb 23 that will help explain why this is a bad idea. There are also other blog on Mar 7 &8 that will talk about SW inventory too.

    Look for it here. https://www.enhansoft.com/blog/author/garth

    #230118
    Profile photo of Hans Gilgen
    Hans Gilgen
    Participant

    That’s funny Garth because that is what Microsoft themselves told me to do.

    #230119
    Profile photo of Garth
    Garth
    Participant

    Doing *.exe will fail on many PCs, due to the 4 hour timeout that happens. When the 4 hour timeout happen, NO results are returned. Hence why it is not recommend to use SW inv.

    Since there are far better way inventory software, why would you want to look for *.exe, particularly when most of the stuff is junk. What exactly are you hoping to see?

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