SMTRAK V 2.0 Enterprise Dashboard for SCSM 2012

What is SMTrak?

SMTrak is the only enterprise ready reporting tool for Microsoft System Center Service Manager 2012. SMTrack provides, out of the box, a full range view of your Service Desk operation. SMTrak provides the persistent visibility every Support manager requires to ensure smooth operation.

With its ability to visualize both historic as well as real time data, SMTrak helps support managers identify problematic spots in the Service Desk processes and performance.The numerous charts, metrics and analytics provided with SMTrak allow instant visualization and identification of deficiency areas or breaches in service desk processes.