SMTrak is the only enterprise ready reporting tool for Microsoft System Center Service Manager 2012 that provides, out of the box, a full range view of your Service Desk operation. SMTrak provides the persistent visibility every Support manager requires to ensure smooth operation.
SMTrak provides customizable filters for all components allowing users to view information, reports or charts from different perspectives to meet the most demanding requirements.
SMTrak dashboards present various ITIL key metrics and business analytics support executives and analysts require for monitoring performance of service desk operations
- Works on your desktop or mobile device
- Configure different access for every user
- Active Directory integrated
- ITIL processes visualization and measurement