In the end of 2015 Microsoft introduced a new HTML5-based self-service portal and many companies have moved or are going to move to this promising portal. However, the new HTML5-based portal still doesn’t allow to download files atached to incidents, business services, and another type of the Service Manager objects.
And now we are happy to present our new solution – SCUtils FileAttachmentHTML5 that allows you get the attached file using a direct link that includes the ID of the file attachment.
Please find more information here.
The video below is presenting the installtion steps: