Service Manager

SCUtils Apply Template Free for #SCSM

It’s time to put on makeup It’s time to dress up right No man is without faults and everyone who uses the Microsoft Service Manager 2012 sometimes creates work items with a wrong template. For incidents, it’s not a big issue mainly because there’s a handy console task that lets you apply another template. But it […]

SMTRAK V 2.0 Enterprise Dashboard for SCSM 2012

What is SMTrak? SMTrak is the only enterprise ready reporting tool for Microsoft System Center Service Manager 2012. SMTrack provides, out of the box, a full range view of your Service Desk operation. SMTrak provides the persistent visibility every Support manager requires to ensure smooth operation. With its ability to visualize both historic as well […]

An extension to download file attachments directly from the Service Manager 2012 self-service portal

If you need to provide users with direct links to file attachments stored in Microsoft System Center 2012 Service Manager, all that you need is SCUtils FileAttachment. It’s a free add-on that let you create a direct URL to the file attached to incidents, service requests, configurations items, etc. Below a video tutorial for the deployment proccess.

Advanced scheduler to create work items in Service Manager 2012

SCUtils WorkItem Scheduler is the most comprehensive solution to schedule work items using different types of the schedule. Schedule all required work items using the intuitive user interface of the powerful scheduler for the Service Manager 2012. The add-on for Microsoft System Center 2012 Service Manager is compatible with all versions of Microsoft System Center 2012 Service […]

Advanced Email Connector for System Center 2012 Service Manager

SCUtils Email Connector is an advanced IMAP/POP3 connector for Microsoft System Center 2012 Service Manager. The connector enables a cutting-edge email processing in the Service Manager for any IMAP/POP3 mail servers including Microsoft Exchange, Outlook.com, Gmail, Office 365, etc. The solution features all functions available in System Center Service Manager Exchange Connector but also has […]

SCUtils ConvertTask for Service Manager 2012

Incident or Service Request: that is the question. If Hamlet were in an IT support team and registered tickers by phone or email, this question would be raised every second time. Due to the Service Manager architecture, an Analyst has to make a decision what type of Work Item to create prior to typing the […]

SMTRAK – Entreprise Dashboard for SCSM 2012

SMTrak is the only enterprise ready reporting tool for Microsoft System Center Service Manager 2012 that provides, out of the box, a full range view of your Service Desk operation. SMTrak provides the persistent visibility every Support manager requires to ensure smooth operation. SMTrak provides customizable filters for all components allowing users to view information, […]

Expit EnSight 2.25 – SCSM Dashboard

Expit EnSight is an advanced analytics and dashboards platform for Microsoft System Center Service Manager 2012 that enables service managers to view, analyze, report on all  work items, workloads, workflows, through a single console. Expit EnSight for Service Manager 2012 provides a comprehensive view for events in Service Manager tailored for IT managers and NOC facilities. Using EnSight, users can easily […]

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