Service Manager

OST Recovery Tool – Recover OST to PST

So many factors are liable to make OST file inaccessible and exceeding file size is of them. If your Outlook OST files becomes unapproachable due to its heavy size then not to worry because Outlook OST to PST recovery software is well-organized to recover that kind of heavy OST files completely and during migration into […]

An extension to download file attachments directly from the Service Manager 2012 self-service portal

If you need to provide users with direct links to file attachments stored in Microsoft System Center 2012 Service Manager, all that you need is SCUtils FileAttachment. It’s a free add-on that let you create a direct URL to the file attached to incidents, service requests, configurations items, etc. Below a video tutorial for the deployment proccess.

Advanced scheduler to create work items in Service Manager 2012

SCUtils WorkItem Scheduler is the most comprehensive solution to schedule work items using different types of the schedule. Schedule all required work items using the intuitive user interface of the powerful scheduler for the Service Manager 2012. The add-on for Microsoft System Center 2012 Service Manager is compatible with all versions of Microsoft System Center 2012 Service […]

Advanced Email Connector for System Center 2012 Service Manager

SCUtils Email Connector is an advanced IMAP/POP3 connector for Microsoft System Center 2012 Service Manager. The connector enables a cutting-edge email processing in the Service Manager for any IMAP/POP3 mail servers including Microsoft Exchange,, Gmail, Office 365, etc. The solution features all functions available in System Center Service Manager Exchange Connector but also has […]

SCUtils ConvertTask for Service Manager 2012

Incident or Service Request: that is the question. If Hamlet were in an IT support team and registered tickers by phone or email, this question would be raised every second time. Due to the Service Manager architecture, an Analyst has to make a decision what type of Work Item to create prior to typing the […]

SMTRAK – Entreprise Dashboard for SCSM 2012

SMTrak is the only enterprise ready reporting tool for Microsoft System Center Service Manager 2012 that provides, out of the box, a full range view of your Service Desk operation. SMTrak provides the persistent visibility every Support manager requires to ensure smooth operation. SMTrak provides customizable filters for all components allowing users to view information, […]

Expit EnSight 2.25 – SCSM Dashboard

Expit EnSight is an advanced analytics and dashboards platform for Microsoft System Center Service Manager 2012 that enables service managers to view, analyze, report on all  work items, workloads, workflows, through a single console. Expit EnSight for Service Manager 2012 provides a comprehensive view for events in Service Manager tailored for IT managers and NOC facilities. Using EnSight, users can easily […]

SCSM Entity Explorer for SCSM 2012

by Dieter Gasser, SCSM Entity Explorer is a tool for System Center Service Manager (SCSM) administrators to help them browse and get information about the classes and objects stored in the SCSM database.

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