In the end of 2015 Microsoft introduced a new HTML-based self-service portal and many companies have moved or are going to move to this promising portal. However, the new HTML-based portal still doesn’t allow to download files atached to incidents, business services, and another type of the Service Manager objects. And now we are happy to […]
It’s time to put on makeup It’s time to dress up right No man is without faults and everyone who uses the Microsoft Service Manager 2012 sometimes creates work items with a wrong template. For incidents, it’s not a big issue mainly because there’s a handy console task that lets you apply another template. But it […]
What is SMTrak? SMTrak is the only enterprise ready reporting tool for Microsoft System Center Service Manager 2012. SMTrack provides, out of the box, a full range view of your Service Desk operation. SMTrak provides the persistent visibility every Support manager requires to ensure smooth operation. With its ability to visualize both historic as well […]
We have updated SCUtils FileAttachment, a free add-on for Microsoft Sustem Center 2012 Service Manager that lets users download file attachments using direct links from the Service Manager 2012 self-service portal. In version 1.1 we improved a support for non-Latin characters in the file attachment’s names.
Today we have updated SCUtils CubeDesigner improved its performance and stability: http://bit.ly/FvGlw3
An extension to download file attachments directly from the Service Manager 2012 self-service portal
If you need to provide users with direct links to file attachments stored in Microsoft System Center 2012 Service Manager, all that you need is SCUtils FileAttachment. It’s a free add-on that let you create a direct URL to the file attached to incidents, service requests, configurations items, etc. Below a video tutorial for the deployment proccess.
SCUtils WorkItem Scheduler is the most comprehensive solution to schedule work items using different types of the schedule. Schedule all required work items using the intuitive user interface of the powerful scheduler for the Service Manager 2012. The add-on for Microsoft System Center 2012 Service Manager is compatible with all versions of Microsoft System Center 2012 Service […]
SCUtils Email Connector is an advanced IMAP/POP3 connector for Microsoft System Center 2012 Service Manager. The connector enables a cutting-edge email processing in the Service Manager for any IMAP/POP3 mail servers including Microsoft Exchange, Outlook.com, Gmail, Office 365, etc. The solution features all functions available in System Center Service Manager Exchange Connector but also has […]
Incident or Service Request: that is the question. If Hamlet were in an IT support team and registered tickers by phone or email, this question would be raised every second time. Due to the Service Manager architecture, an Analyst has to make a decision what type of Work Item to create prior to typing the […]
SMTrak is the only enterprise ready reporting tool for Microsoft System Center Service Manager 2012 that provides, out of the box, a full range view of your Service Desk operation. SMTrak provides the persistent visibility every Support manager requires to ensure smooth operation. SMTrak provides customizable filters for all components allowing users to view information, […]