SCUtils WorkItem Scheduler is the most comprehensive solution to schedule work items using different types of the schedule. Schedule all required work items using the intuitive user interface of the powerful scheduler for the Service Manager 2012. The add-on for Microsoft System Center 2012 Service Manager is compatible with all versions of Microsoft System Center 2012 Service […]
SCUtils Email Connector is an advanced IMAP/POP3 connector for Microsoft System Center 2012 Service Manager. The connector enables a cutting-edge email processing in the Service Manager for any IMAP/POP3 mail servers including Microsoft Exchange, Outlook.com, Gmail, Office 365, etc. The solution features all functions available in System Center Service Manager Exchange Connector but also has […]
Incident or Service Request: that is the question. If Hamlet were in an IT support team and registered tickers by phone or email, this question would be raised every second time. Due to the Service Manager architecture, an Analyst has to make a decision what type of Work Item to create prior to typing the […]
SMTrak is the only enterprise ready reporting tool for Microsoft System Center Service Manager 2012 that provides, out of the box, a full range view of your Service Desk operation. SMTrak provides the persistent visibility every Support manager requires to ensure smooth operation. SMTrak provides customizable filters for all components allowing users to view information, […]
Expit EnSight is an advanced analytics and dashboards platform for Microsoft System Center Service Manager 2012 that enables service managers to view, analyze, report on all work items, workloads, workflows, through a single console. Expit EnSight for Service Manager 2012 provides a comprehensive view for events in Service Manager tailored for IT managers and NOC facilities. Using EnSight, users can easily […]
By Benedict Berger, The PDT GUI is a Graphical User Interface for the Powershell Deployment Toolkit created by Rob Willis of Microsoft.
by Dieter Gasser, SCSM Entity Explorer is a tool for System Center Service Manager (SCSM) administrators to help them browse and get information about the classes and objects stored in the SCSM database.
By design, the default Service Manager 2012 portal includes the Help Articles page with a search bar and an engine to unload articles in RTF format, which is very uncomfortable and not functional. There is also no possibility to rate and comment the articles on the portal that leads to inability to assess the articles […]
PDF cmdlet reference with verbose cmdlet help (the -examples output) for all SCSM 2010 cmdlets. Includes linked TOC for quick reference.
The Provance IT Asset Management Pack is a Process Management Pack that runs within Microsoft System Center Service Manager 2010 to provide Software and IT Asset Management. The supplemental capability provided by the Provance IT Asset Management Pack allows Microsoft System Center customers to take control of IT costs, improve IT Service Management efficiency and […]