Please welcome a free SCSM extension that lets you download the file attachments directly from the self-service portal. Everyone who uses the Microsoft System Center 2012 Service Manager is well informed that it’s impossible to create a direct link to the file attached to the incident, business service, and any other type of the Service Manager objects. It was a very frustrating limitation and our team decided to solve the issue. As a result, we present a free add-on for the SCSM self-service portal that allows you get the attached file using a direct link that includes the ID of the file attachment.
SCUtils FileAttachment is free and available for any registered user on our www.scutils.com.
Below the short video about the installation process.