Service Manager Posts

Eliminating Service Desk Challenges

Over the past years, after working closely with the Service Desk, it became evident that their functionality can be vastly improved to provide a better service experience. Whether it’s a large organization that counts with a large call center with 500+ people or whether it’s a small organization that counts with 5-20 support staff, the […]

Business Intelligence + IT Monitoring + IT Service Management = BSI

Managing hybrid environments comes with many challenges, and one of those challenges is the realization that organizations need to modernize their IT operations to improve service delivery in order to keep up with the hybrid world and the digital transformation. With surmountable pressure to deliver business value and get IT infrastructure to operate more efficiently, […]

Grow your IT maturity through Business Service Intelligence

Despite the many new technologies brought to the datacenter in the past 10 years, the relative maturity of organizations’ IT operations has remained constant. The focus remains on fire-fighting and buying technologies to fix problems, rather than focus on strategic technology purchases that can drive innovation and be more competitive in the market:tech Taking the Gartner […]

Live Maps v8: New Out-of-box Services part 2

Live Maps v8: New Out-of-box Services part 2 In case you are not familiar with Savision’s flagship solution, Live Maps enables you to visualize and understand the availability of your business-critical services. With Live Maps you can easily model your key business services and immediately see valuable information about their health and performance. Many of our customers have […]

Live Maps v8: New Out-of-Box Services part 1

Live Maps v8: New Out-of-Box Services part 1 Live Maps enables you to visualize and understand the availability of your business-critical services. With Live Maps you are able to model your key business services and immediately see valuable information about their health and performance. Although many of our customers have custom applications and services that they […]

Are you having problems with visualizing SCOM data, alert storms and Distributed Applications?

Are you having problems with visualizing SCOM data, alert storms and Distributed Applications? System Center Operations Manager (SCOM) is a great system to monitor services. In SCOM, an IT Service refers to a ‘Distributed Application’, mainly because most SCOM users think of a Windows Service or Web Service when they see the word ‘service’, instead […]

Static URLs: A new gateway to Live Maps

  Static URLs: A new gateway to Live Maps  In our latest release of Live Maps, we included many new features that help take away the complexities of SCOM. Among these features that are adding great functionality to Live Maps, we have: Service Notes, many new out-of-box services, BMC Remedy integration, and Read-only Dashboards, which […]