Managing Hybrid Environments
With today’s IT world becoming increasingly hybrid, organizations are under pressure to modernize their IT infrastructure in order to operate more efficiently. Managing hybrid environments comes with many challenges, and one of those challenges is the realization that their current IT management systems need to be modernized to keep up with the hybrid world. Unfortunately, most of their IT budget is lost trying to keep the lights on.
Legacy monitoring tools were aimed at monitoring components and applications within the datacenter and were not built with the end-user experience in mind, creating a new segment that has been filled by Best in Class EUEM (End-User experience Monitoring tools) that are usually invested in by the business. These tools are great for being more proactive but do not provide much information about the root-cause, as this info resides within the domain monitoring tools. This has contributed to a further increase of data creation across multiple unconnected platforms which slows down all processes, starting with data collection and analysis. Another new segment has lead to the creation of log file analytic tools, with all of these monitoring tools having a slightly different end goal in mind.
Unconnected, silo’ed IT departments
In addition, it has contributed to large organizations having very silo’ed IT departments, where every department uses its own tools to monitor and manage the set of components or applications they are responsible for. The services that are consumed by the business are usually made of components across these silos (e.g. networking team and helpdesk teams), which in turn, makes all these tools to not be fully utilized; organizations generally have a dozen or more sources of important data about these components such as datacenter, application and end-user monitoring systems, as well as IT service management systems.
For instance, with web-based applications getting more and more complex and interactive by the day, basic application monitoring no longer suffices. While modern apps are using complex logic to provide the best possible experience to each user, it has become necessary to monitor and analyze performance from the customer’s side, as it is impossible to provide an excellent end-user experience without knowing what said end-user expects.
Getting a 360 degree view
Would you like to know how to get the 360 degree view you need? You can read our complete blog post here.
We also have a free whitepaper that talks about Managing IT in a Hybrid Cloud World, you can find a link to the whitepaper at the end of our blog post, or find it under our whitepaper section on our website!