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System Center Service Manager, scheduled to ship in 2010, is a flexible IT automation platform that provides built-in workflows based on industry best practices for incident and problem resolution, change control, and asset lifecycle management. It can help provide better service management by:

• Reducing the cost and improving the responsiveness of customer service requests by combining knowledge, self-service, and the ability to automate requests on the Service Manager Self-Service portal.
• Optimizing processes and ensuring their use through templates that effectively guide IT analysts through best practices for change and incident management.
• Providing the foundation for informed and cost-effective decision-making to better align IT systems and services to the ever-changing needs of the business.
• Reducing resolution times by cutting across organizational silos, ensuring that the right information from incident, problem, change, release, or asset records is accessible through a single pane.
• Delivering flexible process workflows and templates that IT pros can adapt to their organization’s requirements.
• Extending the value the Microsoft platform delivers by automating the processes and activities among System Center products.

In This Video
In this presentation w/ UI demo created by Marc Umeno, senior program manager on the Service Manager team, you'll find out how System Center Service Manager can import service maps from System Center Operations Manager and extend them to include relevant business information, user information, and service information. Service maps in System Center Service Manager allow IT to better understand how issues affect services, perform root cause analysis faster, and quickly identify the right course for remediation.

See the System Center Web site for more information on Service Manager.

In deze infosessie bespreken we wat er wel en niet werkte bij de uitrolling van OpsMgr 2007 R2 in verschillende omgevingen. U maakt kennis met de beste praktijken voor de setup, de beste praktijken voor de installatie van een SQL server voor uw System Center-omgeving enz.

Ne manquez pas cette session où vous découvrirez en détail System Center Virtual Machine Manager 2008 R2.  Nous passerons en revue toutes les fonctions de Virtual Machine Manager 2008 R2, y compris : support Live Migration, Quick Storage Migration, Hot Add/Remove Storage et Maintenance Mode, ainsi que la gestion Hyper-V, VMware ESX et VDI. Un rendez-vous incontournable pour ceux qui déploient ou planifient le déploiement d’une infrastructure Hyper-V et ESX ou qui veulent en savoir plus sur le dernier outil de gestion de virtualisation Microsoft System Center.

Giampiero De Ciantis, Microsoft Program Manager, builds a point-to-point integration between Microsoft System Center Operations Manager and BMC Remedy. By following this demonstration you will be able to monitor Operations Manager for alerts and use those alerts to automatically create new Remedy help desk tickets.

Kaj Wierda, Microsoft Program Manager, walks through an incident remediation process, highlighting how Opalis integrates Operations Manaqer with third party tools. By following this demonstration you will learn how to leverage key features in Opalis to standardize and automate IT processes.

How do I properly plan for capacity for SQL and IIS? How do I monitor SQL and IIS? In this session OpsMgr MVP Maarten Goet and cross-platform expert Michael Gutrie will show you how to use Operations Manager 2007 R2 to provide monitoring and capacity planning (trending and forecasting) for  SQL server and  IIS.  Maarten  will also show how to use Sharepoint to provide the necessary information for the management persona.

Speaker: Maarten Goet – MVP System Center

Hosts: Dan Kregor and Andy Dominey (MVP)
Guests: Kevin Muldoon (Interop Connector ) and Barry Shilmover (x-platform)

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When you introduce OpsMgr to the network team you will very likely get the question to display the network devices in a topology view. The video included in this article explains how to achieve this using two ISV products; Jalasoft Xian Io Network Manager and Savision Live Maps.

Related article: How-To: Create Dynamic Views by IP Subnet in OpsMgr

If you have any questions regarding this article you can contact us at support@savision.com.

Download your free copy of Live Maps here.

View here: http://www.msteched.com/online/view.aspx?tid=f764303a-aa4a-4d30-83b1-094999bd168a

The video in this article shows you how you can create dynamic views per IP subnet by using Savision Live Maps for Operations Manager 2007 including an import of site and subnet information from Active Directory. Looks MUCH easier!

You can get a free 3-map version of live maps at http://www.savision.com 

Please note this is the first I have done but I am sure it will get better!

On Wednesday, April 29, we held the second installment of our newest Webinar Series. During this webinar, we took a look at the integration between Mobile Admin and Microsoft System Center Operation Manager.

Mobile Admin users can view and filter on events raised by System Center Operation Manager, as well as take proactive actions to resolve critical situations, all from a smartphone.

 http://www.roveit.com/blog/index.php/events/webinar-replay-mobile-admin-42-and-microsoft-system-center-operation-manager/?utm_source=SystemCenterForum&utm_medium=Link&utm_campaign=Forum