Problem with Remote Assistance
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Problem with Remote Assistance
Posted: Mon, Jan 25, 2010 4:46 PM :: Rank: 88
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Points: 210
Level: System Center Hero

Good afternoon, I have problems to run the Remote Assistance task from the console of System Center Essentials, I get the following error:

Application: C: \ windows \ pchealth \ helpctr \ binaries \ hlpctr.exe ...

Error Message: The System can not find the file specified

The Center Essentals system is installed on windows 2008 and just install the Remote Assistance feature, the file can not find not really, because this file does not exist?.

Greetings

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RE: Problem with Remote Assistance
Posted: Mon, Jan 25, 2010 5:47 PM :: Rank: 109
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Points: 42718
Level: System Center Expert

This almost always means you have not installed the Remote  Assistance Feature. The Remote Assistance feature is not installed by default, but you can use the Add Feature Wizard within Server Manager to enable it.

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RE: Problem with Remote Assistance
Posted: Sat, Feb 06, 2010 12:05 PM :: Rank: 129
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Points: 210
Level: System Center Hero

I have this feature installed, but I get the same error, on the other hand I have reviewed the path of the executable and is not. There are any errors related to this, I assume that this should not be a problem with System Center Essentials but with the windows server 2008

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Re: Problem with Remote Assistance
Posted: Sat, Feb 06, 2010 12:18 PM :: Rank: 105
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Points: 40744
Level: System Center Expert
Does this help http://support.microsoft.com/kb/956890
Accepted Answer
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Re: Problem with Remote Assistance
Posted: Thu, Feb 25, 2010 12:46 PM :: Rank: 110
Author
Points: 210
Level: System Center Hero
Excellent, thank you very much
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