Resolving Alerts Via Email
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Resolving Alerts Via Email
Posted: Fri, Oct 16, 2009 12:48 PM :: Rank: 0
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Something seems odd when I posted this earlier, so apollogies if its a duplicate,..

 

I have finally got around to doing an update to this:

http://www.systemcentercentral.com/Downloads/DownloadsDetails/tabid/144/IndexID/9629/Default.aspx

I have now done a new version which supports exchange 2007 and Systems Center Ops Mgr.

If anyone is interested in testing it I will make it available, I'd also welcome feature requests if they make my life easier at work!

It also has an undocumented feature that Pete asked for which is escalate.. so replying with the word escalate rather than acknowledged or resolved will change the resolution state to 'escalate'.

David

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Re: Resolving Alerts Via Email
Posted: Fri, Oct 16, 2009 1:30 PM :: Rank: 39
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Hi David,



This is really great news.. Can i get details on how to get this done on scom 2007 sp1?

I downloaded the zip file, but it has documents for mom 2005 sp1. and somehow when I got to your URL.. my company blocks it..:(
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Re: Resolving Alerts Via Email
Posted: Tue, Oct 20, 2009 6:41 AM :: Rank: 30
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You dont want to use the old one, use the new one.. I have put it here for the moment: http://www.wallis2000.co.uk/release.rar



hopefully Pete should be along with a new link shortly.



At the moment, this version only supports exchange 2007, I can possibly support other platforms but this takes time, I did investigate doing it via IMAP but didnt get too far with that!



The account that you run the service as will need to be able to resolve alerts within operations manager and it will also need its own mailbox configuring.



Any problems and Ill try and help :)



David
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Re: Resolving Alerts Via Email
Posted: Tue, Oct 20, 2009 6:44 AM :: Rank: 52
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Also there are a couple of values that can be configured in the .config file that arent done via the setup program such as impersonation.
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RE: Resolving Alerts Via Email
Posted: Wed, Oct 21, 2009 6:45 AM :: Rank: 0
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Any one downloaded the new version? http://www.wallis2000.co.uk/release.rar

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RE: Resolving Alerts Via Email
Posted: Wed, Oct 21, 2009 7:31 AM :: Rank: 0
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 David, I'll go ahead and update the version on the site here as well...

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Re: Resolving Alerts Via Email
Posted: Tue, Feb 09, 2010 6:04 AM :: Rank: 0
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Just to bring this back up to the top, since I have upgraded to R2 I can confirm that this version also works with R2.
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Re: Resolving Alerts Via Email
Posted: Tue, Feb 09, 2010 6:36 AM :: Rank: 39
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Great, where there any steps that you had to make that where different? Any doc's info you may have and could be posted on this site would be great.
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Re: Resolving Alerts Via Email
Posted: Tue, Feb 09, 2010 8:36 AM :: Rank: 0
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Nothing at all in my environment, I left my service installed and running.. upgraded the server to R2 and it all worked fine after, I was quite suprised, I thought I may had to do a recompile to fix some bugs.. but so far so good.
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Re: Resolving Alerts Via Email
Posted: Wed, Sep 15, 2010 1:31 PM :: Rank: 17
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David,

Can you check your download link for this. It appears your site as well as this site has a package for an Infra Connector rather than the Email service.
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Re: Resolving Alerts Via Email
Posted: Wed, Sep 29, 2010 6:28 PM :: Rank: 13
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If someone could please post a link to a working version of David Wallis' file, it would be greatly appreciated! Looking for his SCOM Email Service installer (the links on this site and his website are the wrong files). Thank you!
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RE: Re: Resolving Alerts Via Email
Posted: Thu, Sep 30, 2010 12:11 AM :: Rank: 18
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I think the release.rar is the correct file, but I have e-mailed David and asked him to confirm. Will let you know what we hear, or perhaps David will update us on this thread.

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Re: Resolving Alerts Via Email
Posted: Thu, Sep 30, 2010 12:43 PM :: Rank: 13
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Pete,

FYI I re-downloaded the file (saves as release.rar). Upon attempting to install, it says that it is the Operations Manager Infra Connector. Attempted to install anyway, but it asks for Infra server information (which I believe is EMC Infra, and that connector is another service that David wrote at some point). My guess is the most recent time he uploaded the file, the wrong one was placed on this site. Also attempted downloading directly from his site, and same thing.
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Re: Resolving Alerts Via Email
Posted: Fri, Oct 01, 2010 3:07 PM :: Rank: 12
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Sorry, I must have replaced the file by mistake! I'm lazy when I create the zip file and just select the release folder!



try http://www.wallis2000.co.uk/OpsMgrEmailService.rar



Let me know any problems you have and Ill try and resolve them!
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Re: Resolving Alerts Via Email
Posted: Mon, Oct 04, 2010 2:43 PM :: Rank: 16
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Hi David,

Thanks so much! Got the file and it appears to be working somewhat. Have it checking the mailbox... Is there any documentation, or can you tell me what the service is looking for in the email body? Right now it is saying "GUID Not Found NoMatch=True" in the event logs. Ideally we would like to be able to respond with either "close" or "ack" in an email to have it change the status of the alert. It's definitely seeing the emails in the mailbox, so that's a good step!



Thanks in advance for your help!
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Re: Resolving Alerts Via Email
Posted: Tue, Oct 05, 2010 1:50 PM :: Rank: 18
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If anyone has any insight on how to get this app to work, or any documentation, it would be greatly appreciated!
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