Stefan Koell - System Center Central

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Stefan Koell RE: Re: Editing properties of discovered objects
I agree, for network devices this would make much more sense and a simple UI to enrich those properties would be a great feature. I guess in the big picture where you synchronize your instances from SCOM to the CMDB of SCSM you can add your information easily in the forms of SCSM. This doesn't help you much in the monitoring scenario but your CMDB would be enriched with this data. Historical, object extension and property discovery in SCOM based on windows system is quite easy, even populating the new properties. For example, you could easily add a "Department" property to a Windows Computer object and set the value through a registry value (which is picked up by a discovery, either scheduled or manually through a task). The registry setting could be set through a group policy or some script. Adding new properties to network devices is as easy as it is for windows computers but it's a bit harder to populate those properties since there's no bui

April 20 at 1:2 AM | Comment

Stefan Koell RE: helpdesk agent - work items queue
Zerrs! Out-of-the-box there's no auto assign feature in SCSM but it's quite easy to setup your own using PowerShell or a Orchestrator runbook. See: http://blog.scsmfaq.ch/2011/05/03/auto-assign-unassigned-incidents-by-using-the-scsm-extensions-v2-0-oip/ In SCSM 2012, there's a new service level management feature which allows you to track, escalate and report on service level. See: http://blogs.technet.com/b/servicemanager/archive/2012/01/25/scsm-2012-service-level-management.aspx cheers, Stefan http://www.code4ward.net

April 17 at 2:39 AM | Comment

Stefan Koell RE: Remove Incident
Hi Hiren, you can set the counter directly in the database: http://blogs.technet.com/b/servicemanager/archive/2010/09/27/top-secret-trick-how-to-change-the-auto-incrementing-value-range.aspx?wa=wsignin1.0 Keep in mind that a) this is not supported by MS and b) it's not very wise to lower the value. The blog post describes certain scenarios where companies want to start at a specific number (like 1000). You cannot delete work items from the console. If you use powershell or SQL, you're entering again unsupported terrain: http://myitforum.com/cs2/blogs/markmears/archive/2011/10/14/removing-deleting-many-incidents-from-the-scsm-database-using-powershell.aspx Usually, you keep always two SCSM environments in your network. One is for testing and one for production. I recommend you do the same and rethink your approach as it's very dangerous to use an unsupported production system... cheers, Stefan http://www.code4ward.net

April 16 at 2:16 AM | Comment

Stefan Koell RE: Management pack health boundaries
Hi Dave, I'm not sure I can follow. You create management packs to define/construct class definitions and monitoring logic. A management pack isn't divided by region, you usually use management packs to divide services (like MS is providing a MP for IIS or Exchange, etc.). Once you've created your management packs to discover and monitor your services, you can use distributed applications to define relationships between your services. Those distributed apps can be created on a per site basis then. Does that make sense? Regards, Stefan http://www.code4ward.net

April 11 at 6:58 AM | Comment