Home

Forums
       Operations Manager
       MP Development
       Config Manager
       CP Development
       Data Protection Mgr
       Essentials (SCE)
       Hyper-V
       SCVMM
       Service Manager
       Cloud
       Cross-Platform
       Orchestrator
       Avicode

Articles
       Operations Manager
       MP Development
       Config Manager
       CP Development
       Data Protection Mgr
       Essentials (SCE)
       SCVMM
       Hyper-V
       Virtualization
       Service Manager
       Cross-Platform

Web/Podcasts
       Virtualization
       Essentials (SCE)
       SCVMM
       Hyper-V
       Data Protection Mgr
       Config Manager
       Operations Manager

Downloads
       Config Manager
       Cross-Platform
       Data Protection Mgr
       Essentials (SCE)
       Operations Manager
       SCVMM
       Scripts
          Samples (SCOM 2007)
       Service Manager
       SQL Queries
       Orchestrator

Pack Catalog
       MP Catalog
       CP Catalog
       Mgmt Pack Extensions Contest
       Orchestrator IP Catalog

WIKI

Blogs
       Community
       Community Feedback
       Events

User Groups
       Arizona Systems Management User Group
       Atlanta Systems Management User Group
       Microsoft Enterprise Management User Group (Denver
       System Center Professional's User Group of Jax (Fl
       New York System Center User Group
       Portland EPG System Center User Group
       Northwest System Center User Group (Seattle)
       System Center User Group (Netherlands)
       System Center User Group (Belgium)
       System Center User Group (Malaysia)
       System Center Virtual User Group
       Powershell Virtual User Group

RSS
       Support Forum
 
  
People
Main  »  My Profile Search More
Add As Friend
Greg Zygadlo
Local Network
  • Greg Zygadlo
  • Country:
Has (1) Friends
View My Friends
0

0
Greg Zygadlo
Level: System Center Specialist | Points: 2040
Greg Zygadlo RE: Re: Service Request v Incident
My big reason for asking is that one of the requirements for us is that the users can email the helpdesk and have a service request generated, but by the sounds of it that can only be done via the portal.
May 14 at 12:49 PM | Comment
Greg Zygadlo post a question under Service Manager.
Service Request v Incident
I have been working with this in my lab and noticed today that if a user enters a request via the Portal it becomes a Service Request, but if one is sent in via email it becomes an incident. I'm trying to get a better understanding of the two and can't figure out why they both wouldn't have been either an incident or a service request. If anyone has a good link on this I would be most appreciative. Thanks
May 14 at 11:46 AM | Comment
Greg Zygadlo post a question under Service Manager.
Incoming Email Processing
Is the only acceptable mail platform for incoming email processing is using an exchange server? Our company went to google mail and one of the requirements is for our end users to send mail messages to the helpdesk so that it can process and create an incident if they can't reach the portal. Thanks
May 06 at 8:35 PM | Comment
Greg Zygadlo RE: VMM 2012 Service Crashing
I found the VMM event log and it ended up being an issue with the database itself.  Seeing the RTM bits came out and you couldn't upgrade from RC to RTM, I decided to re-create and create a new database and that solved issue. I will need to make sure that the database is backed up so that if this happens again I can restore the database.
April 06 at 4:59 AM | Comment
Greg Zygadlo post a question under SCVMM.
VMM 2012 Service Crashing
I'm trying to troubleshoot why my service keeps crashing.  All it says in the event log is that the service terminated unexpectedly. Is there a place where any logs are stored to see if I can troubleshoot and find out the reason behind it. I have rebooted the VMM server and it is still doing it. 
April 05 at 4:0 PM | Comment
1 - 5 of 61     Oldest >>
I Recommend
Subject From Date
Recommended
Subject From Date
About Me
ACHIEVEMENTS:
Submission Points (25)
Rating Points (5)
Albums: (0) View My Albums
Latest Photos (0) Photos
Bookmark Profile

Community
Submit
Home
Forums: RE: Re: Service Request v Incident

Rank (10) Views 121 On Mon, May 14, 2012 12:49 PM, 7 days ago By Greg Zygadlo

0

0

My big reason for asking is that one of the requirements for us is that the users can email the helpdesk and have a service request generated, but by the sounds of it that can only be done via the portal.

   Comments(0)
Forums: Service Request v Incident

Rank (6) Views 352 On Mon, May 14, 2012 11:46 AM, 7 days ago By Greg Zygadlo

0

0

I have been working with this in my lab and noticed today that if a user enters a request via the Portal it becomes a Service Request, but if one is sent in via email it becomes an incident. I'm trying to get a better understanding of the two and can't f...

   Comments(0)
Forums: Incoming Email Processing

Rank (18) Views 296 On Sun, May 06, 2012 8:35 PM, 15 days ago By Greg Zygadlo

0

0

Is the only acceptable mail platform for incoming email processing is using an exchange server? Our company went to google mail and one of the requirements is for our end users to send mail messages to the helpdesk so that it can process and create an in...

   Comments(0)
Forums: RE: VMM 2012 Service Crashing

Rank (29) Views 376 On Fri, Apr 06, 2012 4:58 AM, 46 days ago By Greg Zygadlo

0

0

I found the VMM event log and it ended up being an issue with the database itself.  Seeing the RTM bits came out and you couldn't upgrade from RC to RTM, I decided to re-create and create a new database and that solved issue. I will need to make sur...

   Comments(0)
Forums: VMM 2012 Service Crashing

Rank (49) Views 1161 On Thu, Apr 05, 2012 4:00 PM, 46 days ago By Greg Zygadlo

0

0

I'm trying to troubleshoot why my service keeps crashing.  All it says in the event log is that the service terminated unexpectedly. Is there a place where any logs are stored to see if I can troubleshoot and find out the reason behind it. I have re...

   Comments(0)
Forums: Service Manager vs Spiceworks

Rank (34) Views 640 On Fri, Mar 30, 2012 8:16 AM, 53 days ago By Greg Zygadlo

0

0

I'm currently looking at replacing my current helpdesk (BMC Trackit) and looking at both Spiceworks and SCSM 2012. One thing that I like about SCSM 2012 is the integration with the other System Center product lines and also the ability to customize the s...

   Comments(0)
Forums: Outlook Integration

Rank (30) Views 883 On Thu, Mar 29, 2012 7:16 AM, 54 days ago By Greg Zygadlo

0

0

I'm curious in Service Manager if there is a way that a Analyst could get their incidents to sync with Outlook and have them updated from Outlook instead of always having to have the console open?

   Comments(0)
Forums: Mobile Apps

Rank (29) Views 582 On Mon, Mar 26, 2012 7:26 PM, 56 days ago By Greg Zygadlo

0

0

Does anyone know if MS is going to release any mobile apps so that we can access the alerts on our mobile devices (Phone and Tablet).  Is the solution to just use the web console, but the issue I worried about is the fact that it requires silverlight...

   Comments(0)
Home

Quick Links
  
  
 
    
Copyright 2009 - 2012 by System Center Central