RDSCADMN post a question under Service Manager.
Search users by Employee ID SCSM
I would like to have the user fields or at least the assinged to user field searchable by Employee ID from Active Directory on my incident form. I don't think this is impossible to do however i don't possess enough understanding of SCSM to begin figuring it out. Does anyone know how I might be able to achieve this? I've considered cracking open the MP and digging through the xml to search for clues. For us employee ID makes so much more sense because we have a lot of duplicate names and it takes up the Helpdesk Technicians time to verify their Employee ID when they could just key it in from the get go and not have to worry about this whole process.